Legacy FAQ

Viviana Cloud Box v1 (2020)

Support documentation for the original Viviana Cloud Box. For the new device, see the homepage.

The box

  1. USB-A 2.0 data input only
  2. Multi-function Power button
  3. USB-C power input only
  4. Battery status LED
  5. Box status LED

The Viviana Cloud box lets you upload files to your Dropbox account cloud service straight from a recorder or a card reader plugged into its USB-A 2.0 (1) port.

There are two USB ports available on the box:

  • USB-A 2.0 (1) - data only, connect here your recorder.
  • USB-C (3) - power only, connect here your power source to recharge the battery. This can be either a Sound Devices recorder series 8, a power bank or a power adapter set to DC 5V and 1A.

The box has a battery that allows you to upload your files without being connected to a power source through the USB-C port (3). The battery has been tested to last up to 4 hours of continuous uploading under standard conditions.

You can check the battery status on the Viviana Cloud app on your smartphone. We recommend you start recharging the battery as soon as the remaining charge is low and the box status LED (5) starts blinking red.

Setting up your Viviana Cloud box

You can set up your Viviana Cloud by using the Viviana Cloud app (iOS) on your smartphone. Search for “Viviana Cloud” on the Apple App Store.

Getting started

  1. Switch on your Viviana Cloud box and wait for the box status LED (5) to start blinking green and blue.
  2. Make sure bluetooth is set to “on” on your smartphone.
  3. Open the Viviana Cloud app.
  4. Tap on the “Box” tab in the app. You will see the Viviana Cloud box listed.
  5. Tap on the Viviana Cloud box in the app, and add your Wi-Fi credentials (network name and password): the box will connect right away. Be mindful: for security reasons, Viviana Cloud does not support public Wi-Fi networks where you are supposed to insert your credentials through a webpage.
  6. Log in to your Dropbox storage account. Just click on “login” and follow the instructions. At the moment Viviana Cloud works only with Dropbox. More services are coming soon.
  7. You are ready to go!

LED functionalities

Battery status LED (4)

The LED may show two colours: red and green.

  • The LED is red when the box is charging. Please wait until it shows green.
  • The LED is green when the battery is completely charged. You are ready to go!

Box status LED (5)

The LED may show three colours - green, blue and red - fixed or blinking with multiple patterns.

  1. Green and fixed when Viviana Cloud is good to go. It means Wi-Fi is connected, no upload is in progress and the battery level is good.
  2. Green and blue blinking when the Wi-Fi connection is not set. Set up the Wi-Fi network from your Viviana Cloud app: open the app, tap on the box tab, select “Change Wi-Fi” and insert your credentials. (Public Wi-Fi networks requiring credentials through a webpage are not supported.)
  3. Blue, blinking intermittently after being fixed for a few seconds when the box is starting up. The system is setting up after you switched it on - please wait until it shows green.
  4. Blue and green blinking at low speed (1×/second) when it is ready for changing the Wi-Fi network through the app.
  5. Blue, blinking at high speed (5×/second) when an upload is in progress. Once finished, the blue LED stops blinking and turns to fixed green.
  6. Red and fixed when there is a critical error. The box has frozen - force it to power off by pressing the multi-function power button (2) for 10 seconds, then switch it back on. If the problem persists, contact support@vivianacloud.com.
  7. Red, blinking at low speed (1×/second) when the battery level is low. Please charge your box as soon as you can.
  8. Red, blinking at high speed (5×/second) when the battery is critically low. The box will switch off automatically after 2 minutes if you don’t charge it.

Multi-function power button (2)

  • Short press once to start the Viviana Cloud box.
  • Press for 4 seconds to switch off the box.
  • Short press 5 times to reset the Wi-Fi (allow no more than 1 second between presses). The box status LED (5) will start blinking green and blue at low speed.
  • Press for 10 seconds to force power off in case the box is blocked.

Automatic power off

To improve its battery lifespan, the Viviana Cloud box will automatically power off:

  • after 20 minutes of low battery level status when no charger has been connected;
  • after 30 minutes of inactivity from the Viviana Cloud app when no charger has been connected.

Safety notice

Viviana Cloud LTD can only guarantee that the box will function perfectly and operate safely if the generally standard safety precautions and box-specific safety notices on this sheet are observed.

The rechargeable battery integrated in the Viviana Cloud box must never be charged in an ambient temperature below 0 °C and above 40 °C. Perfect functionality and safe operation can only be guaranteed for temperatures between -15 °C and +50 °C.

The Viviana Cloud box is not a toy. Keep it away from children and animals. Protect the box from extreme temperatures, heavy jolts, moisture, combustible gases, liquids, vapors and solvents.

The safety of the user can be compromised by the box if, for example, damage to it is visible, it doesn’t work anymore as specified, or it was stored for a longer period of time in unsuitable conditions. When in doubt, the box must principally be sent in to the manufacturer for repairs or maintenance.

Disposal

This product must not be disposed of together with your other household waste. It is your responsibility to dispose of this box at a special disposal station (recycling yard), at a technical retail center or at the manufacturer.

Technical specifications

  • Size: 92 mm × 75 mm × 26 mm
  • Temperature range: -15 °C to +50 °C
  • Built-in rechargeable lithium polymer battery
  • Operating time up to 3 hrs continuously uploading
  • Charging via USB-C (4.5 hrs)
  • More than 3 years of battery life (depends on usage)

FAQs

  • Why does my smartphone not connect to the Viviana Cloud box?
  • Why are my files not uploading into my cloud storage service?
  • Can I recharge the Viviana Cloud box built-in battery via USB-C using a power bank?
  • Can I connect Viviana Cloud box to the hotspot of my smartphone?
  • Can I connect a card reader to Viviana Cloud box USB-A 2.0?
  • What about data safety?
  • How do I change the Wi-Fi network for the Viviana Cloud box?
  • What happens if I push the multi-function power button 5 times to change Wi-Fi, and then I don’t want to change the Wi-Fi anymore?
  • Why is the upload speed so slow?
  • If I am using a Sound Devices 8 series, can I plug in at the same time the USB-A from the recorder to USB-C of Viviana Cloud box for powering the device, and USB-C from the recorder to USB-A of Viviana Cloud box for transferring data?
  • Can I force shut down the Viviana Cloud box?
  • What happens if the battery of the Viviana Cloud box is low?
  • What happens if the battery of the Viviana Cloud box is critical?
  • What happens if the Viviana Cloud box switches off while uploading?
  • Is the Viviana Cloud box waterproof?

For any other questions please send us an email to support@vivianacloud.com.